Communications Division

General Information

The Oconto County Emergency Dispatch Center is the direct link between citizens and the County's Emergency Response Services. The dispatchers screen and handle all calls for service and provide support for all field operations. Dispatchers must be able to field numerous incoming calls each day, determine the best course of action, and forward that information to the appropriate resource. Not only must dispatchers be able to handle these calls for assistance, but they must also monitor multiple radio frequencies, dispatch calls to the police units, access a variety of local, state, and federal databases, assign report numbers, and track officer's activity in the field.

We hope this site will better prepare you to answer the questions a dispatcher will need to ask in an emergency situation and make you better able to receive any additional instruction as necessary. We understand that you, as citizens, must rely on a group of nameless, faceless voices to assist you through some of the most helpless, frustrating moments of your life and we hope this brief introduction to who we are and how we operate will make that process easier for you should the need ever arise.

Our Mission

Mission Statement of the Oconto County Emergency Dispatch Center:

To work collaboratively with Police, Fire and Medical personnel in order to reinforce our continuing commitment to excellence and to provide quality customer service to the citizens, responders and visitors of Oconto County in an expedient, professional and compassionate manner; to support the delivery of quality Police, Fire Rescue and Emergency Medical services through the application of the industry's best public safety communications standards, operational guidelines, administrative practices as well as the utilization of cutting edge technology; to facilitate the development of highly trained, proficient, dedicated and self-motivated personnel; to enhance the quality of life of every person in Oconto County, Wisconsin by receiving and processing 911 emergency calls and non-emergency calls and be dispatching Police, Fire and Emergency Medical Service units in a prompt, efficient, courteous and professional manner; to save lives, protect property and to assist the public, thus making Oconto County a safer and more enjoyable community in which to live, work and visit.